Nicholas Woolf & Co is committed to providing a high quality legal service to its clients. When something goes wrong we need you to tell us about it so that we can address the matter. This will help us improve our standards. If you have any problem with our service, the level of fees, or the way in which we have dealt with any matter (whether or not you are a client) please contact the lawyer dealing with the matter in the first instance by telephone, email or by post. We will then formally acknowledge your complaint and forward you a copy of our Complaints Handling Policy. Thereafter we will carefully and promptly investigate your complaint and revert to you. If for any reason we are unable to resolve your complaint you may take further action.

For complaints against Nicholas Woolf & Co: if you are not satisfied with the outcome of our investigation into your complaint, you may contact the Legal Ombudsman (PO Box 6806, Wolverhampton WV1 9WJ; UK telephone: 0300 555 0333; email: This email address is being protected from spambots. You need JavaScript enabled to view it.), which deals with complaints against lawyers registered in England and Wales. The time limit for referral of complaints to the Legal Ombudsman is ordinarily six months from our final response to your complaint, or within six years of the act or omission about which you are complaining occurring (or if outside this period, within three years of when you should reasonably have been aware of it). See www.legalombudsman.org.uk for further information. If your complaint is about your bill, you may also apply to the Court for an assessment of the bill under Part III of the Solicitors Act 1974. However if all or a part of the bill remains unpaid we may be entitled to charge interest.

NICHOLAS WOOLF & CO
87 Chancery Lane
London, WC2A 1ET

T: +44(0)20 7242 6018
E: info@nicholaswoolf.com